Frequently Asked Questions (FAQs)
ORDERING
How can I place an order?
Simply browse our collection, select your desired items and sizes, and add them to your shopping bag. Proceed to our secure checkout to complete your purchase.
How do I know if an item is in stock?
All items available on our site are currently in stock. We update our inventory in real-time. If an item is out of stock, it will be marked as “Sold Out” and will be unavailable for purchase.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal.
SHIPPING & DELIVERY
Where do you ship?
We are proud to offer worldwide shipping.
What are my shipping options and costs?
Shipping costs and delivery times vary depending on your location. All available shipping options and their associated costs will be clearly displayed at checkout before you finalize your purchase.
How long will it take to receive my order?
Delivery times depend on your selected shipping method and destination. Standard shipping typically takes 5-10 business days, while express options are faster. You will receive a tracking number via email once your order has been dispatched.
Can I change my shipping address after ordering?
We can only ship to the address provided at the time of order. Please ensure your shipping information is correct before completing your purchase, as we are unable to modify the address once the order is processed.
RETURNS & EXCHANGES
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you may return unworn, unwashed items with original tags attached within 30 days of delivery for a refund or exchange.
How do I start a return or exchange?
Please initiate your return or exchange through our Returns Portal. We will guide you through the simple process and provide you with a return shipping label.
When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund. Please allow 5-7 business days for the refund to be credited back to your original payment method.
PRODUCT & CARE
How do I find the right size?
We provide a detailed size guide for each product to help you select the perfect fit. Please refer to the specific measurements on the product page before ordering.
How should I care for my garments?
Care instructions are located on the label of each garment. We recommend following these instructions closely to maintain the quality and longevity of your items.
ACCOUNT & TECHNICAL
Do I need an account to place an order?
While you can check out as a guest, creating an account allows you to track your orders, save your details for faster checkout, and receive updates on new collections and promotions.
I forgot my password. What should I do?
Click on the “Forgot Password” link on the login page. Enter your registered email address, and we will send you a link to reset your password.
I have a question that isn’t answered here.
For any further assistance, please do not hesitate to reach out to our friendly customer service team. We are here to help and will get back to you as soon as possible.